Frequently Asked

FAQ's Advantages or benefits of the topic to help users understand why it's important or valuable.

How do I book my pickup?

You can download our app and create an account and place your laundry pickup.

Do you mix my clothes with other people's clothes?

We do not mix any of your clothes with those of others in order to maintain hygiene. Each customer is given a separate laundry bag with tag mentioning Block No. and Flat No.

How do I have to pay for your service?

Payment can be made online in the App

My items are missing or damaged?

We take missing or damaged items extremely serious. Our facility is monitored by CCTV cameras 24X7 and all the products are completely traceable. We treat each case individually our support team will be in contact to you within 24 hours.

Can you wash comforters, blankets and quilts?

At present the service in not introduced but the same will be available very soon

What services do you provide?

Steam fabriQ provides the following services: specialized steam ironing service

What hours can I get my laundry picked up or delivered?

Pick up and delivery are available from 8am to 12PM at present. Based on demand the pick-up and delivery slots will be increased gradually

How clean is your store?

The cleanliness of our store is our pride. In fact we have special team to handle the cleanliness of the store.

What if I leave any personnel items in my pockets by mistake?

We shall check the laundry while pickup and return back, if we find any personnel belongings. In case we find any at our store during the cleaning process, we will take care of them and shall call you to let you know about the same.